SUPPORT

Frequently Asked Questions

Find answers to common questions about our products, customization process, orders, and shipping. Can't find what you're looking for? We're here to help.
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Custom GPS apparel is coming soon. For now, here’s how to start thinking about the coordinates and details you may want to use.

You can find coordinates by searching your location in Google Maps or your phone’s map app.

On Google Maps: Search for your location, right-click on the exact spot, and select the coordinates at the top of the menu.


On Your Phone:
Open your Maps app, go to your location, and tap or hold the spot to reveal the latitude and longitude.

You can submit the coordinates exactly as they appear, whether they show as decimal values only or include N / S / E / W direction labels.



Please enter your coordinates in latitude first, longitude second.

You can submit them in either of these formats:


Decimal coordinates from a pinned location

Example: 48.8566, 2.3522


Decimal coordinates with direction labels

Example: 48.8566° N, 2.3522° E


If you’re choosing a very exact place, like a park bench, trail stop, or special viewpoint, your phone’s map app may show the coordinates as decimal numbers without N / S / E / W labels when you tap or hold the spot. That’s completely fine.


If you search for a city, landmark, or building directly, Google may display the coordinates with N / S / E / W labels. That format works too.


We’ll use the coordinates you provide to format them correctly for the final design.



For most meaningful places, coordinates entered to four decimal places are precise enough. This typically gets you within about 11 meters (36 feet) of the location.

That level of accuracy works well for cities, landmarks, beaches, and most personal destinations. For a more exact point such as a bench in a park or a specific trail stop, using your phone’s GPS while standing at that spot will give the most accurate reading.



An address can help identify the place, but we will still need the actual latitude and longitude coordinates
for the final design.

The easiest way to get them is to search the address in Google Maps or another map tool, then copy the
coordinates from the exact location.

Product Information



We use premium blanks selected for comfort, durability, and a refined everyday feel.

Hoodies: Our hoodies are made from an 8.5 oz / 280 gsm midweight fleece blend of 80% cotton and 20% polyester, finished with a 100% cotton face yarn for softness and clean print quality. Features include a jersey-lined hood, kangaroo pocket, split-stitch double-needle sewing, twill neck tape, 1x1 ribbing at the cuffs and waistband, metal eyelets, and a heavy gauge drawcord.

T-Shirts: Our T-shirts are made from a 60% combed ring-spun cotton / 40% polyester blend, weighing 4.3 oz /32 singles,
145 gsm. This fabric is lightweight, breathable, and soft, with a smooth modern feel. Features include a crew neck, 1x1 baby rib set-in collar, side-seamed construction, and a tear-away label.

Each piece is chosen to balance comfort, quality, and lasting wear.



Our collection is built around a refined, versatile palette designed to work beautifully with our coordinate-based designs.

Available shades may vary by style, but our core color direction includes:

Charcoal Black — clean, versatile, and modern

Warm Ivory — soft, elevated, and timeless

Taupe — understated neutral with warmth

Muted Sand — earthy, calm, and minimal

Because availability can vary by garment and collection, the best way to see current options is on each product page.



Our fits are chosen to feel modern, comfortable, and easy to wear.

Hoodies: Our hoodies have a standard fit with a generous feel, designed for comfort and everyday layering. If you prefer a more oversized look, sizing up is a great option.

T-Shirts: Our T-shirts use a modern retail fit that feels cleaner and more tailored than a boxy basic tee.

For men: the fit feels streamlined and modern without being tight

For women: the fit has a relaxed, boyfriend-style feel that many find flattering and easy to wear
because the tee has a slightly slimmer modern cut, some customers prefer to size up for a more
relaxed fit.

We always recommend checking the size guide on the product page for the best fit.



To help your piece keep its shape, softness, and design detail over time, we recommend:

  • Wash cold on a gentle cycle
  • Use mild detergent and avoid bleach or harsh chemicals
  • Turn inside out before washing to protect the outer surface and printed design
  • Air dry when possible, or tumble dry on very low heat
  • Do not iron directly on prints or embellishments

These steps help preserve the fabric, fit, and finish so your piece stays comfortable, durable, and easy to wear over time.

Orders & Shipping



Timing depends on the type of piece you choose.

Ready-to-order collection pieces: These typically ship within 2–4 business days.

Custom GPS apparel: Custom pieces are coming soon. Once available, they will typically require 5–7 business days for production before shipping.

After dispatch, U.S. shipping usually takes an additional 3–5 business days, depending on the destination.



We offer free standard shipping on U.S. orders over $100.

For orders under $100, a flat shipping fee is applied at checkout. Shipping usually takes 3–5 business days after dispatch, depending on the destination.

Expedited shipping options may also be available at checkout.



At this time, we only ship within the United States. We hope to offer international shipping in the future.



If you need to cancel or update your order, please contact us within 24 hours of placing it.

If your order has not yet shipped, we’ll do our best to accommodate your request. Once an order has been processed for shipment, changes or cancellations may no longer be possible.

Custom GPS apparel is coming soon. Once available, custom pieces may have different cancellation and modification terms.

Returns & Exchanges



We want you to feel confident in every purchase.

Non-custom items: Returns are accepted within 30 days of delivery for a refund. Items must be unworn, unwashed, and returned with original tags attached.

Custom GPS apparel: Custom pieces are coming soon. Once available, personalized items will be final sale unless there is a manufacturing defect or an error on our part. Because each piece is created with your chosen coordinates, we recommend reviewing all details carefully before placing your order.



If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery and include clear photos of the issue.

We’ll review it promptly and work to make it right by arranging a replacement or issuing a refund when appropriate.



For our current ready-to-order collection, exchange availability may depend on the item and stock on hand. If you need help with sizing, we recommend reviewing the size guide before ordering or contacting us with any questions.

Custom GPS apparel: Custom pieces are coming soon. Once available, personalized items will not be eligible for size exchanges unless there is a defect or an error on our part.

To help you choose the best fit, we recommend:

  • reviewing the size guide carefully
  • comparing measurements with a piece you already own
  • sizing up if you prefer a more relaxed fit

Still Have Questions?

Our team is here to help. Whether you have a question about customization, sizing, orders, or anything else, we'd love to hear from you.

Email Us

support@kefilamode.com
We respond within 24-48 hours

Business Hours

Monday – Friday
9 AM – 6 PM EST